Terms of Use

1. About the Site and Our Services

The Site provides information about Uriym's healthcare navigation and coordination services and lets you submit an inquiry or access designated tools, including patient and provider account features where available. Descriptions on the Site are informational and may change. Available services, providers, destinations, and features are subject to change and may be further described in an applicable service agreement. Uriym does not book flights unless expressly stated, does not provide insurance, and does not bill or accept health insurance.

The Site includes an AI-powered assistant that uses a third-party service to generate informational responses. Its answers may be inaccurate or incomplete and are not medical advice, diagnosis, or a determination of treatment eligibility. Do not rely on the assistant for emergencies or decisions requiring a licensed professional. The assistant does not access patient application records, uploaded photographs, or medical documents. Information you enter may be processed by our AI service provider as described in our Privacy Policy. Avoid submitting information you do not want processed through the assistant.

2. Healthcare Providers and Medical Care

Uriym is not a healthcare provider and does not practice medicine, dentistry, or any licensed health profession. We do not diagnose, prescribe, perform medical procedures, determine whether treatment is medically appropriate for you, or guarantee clinical outcomes. Nothing on the Site creates a provider-patient relationship between you and Uriym. Participating providers and clinics are independent from Uriym, are licensed in the countries where they practice, and are responsible for clinical evaluation, medical advice, treatment decisions, informed consent, and care. In a medical emergency, contact local emergency services; Uriym is not an emergency or clinical contact.

Provider information on the Site is a navigation aid. It is not medical advice and not a guarantee that a provider or treatment is appropriate for you. Providers determine treatment eligibility, availability, clinical pricing, and treatment plans. Clinic profiles may include staff names, credentials, photographs, services, pricing, and before-and-after images supplied by clinics. Uriym may review submitted materials but does not independently guarantee their accuracy, completeness, or clinical results. Before-and-after images are illustrative and do not guarantee comparable outcomes.

3. Pricing Information

Prices, price ranges, savings figures, and comparisons shown on the Site are estimates gathered from participating providers and public sources, are updated periodically, and are illustrative only. They are not binding quotes, offers, or guarantees. Uriym reviews clinic-submitted quotes before presenting them to patients for comparison. After a patient selects a clinic, the clinic may provide final itemized pricing and appointment availability for the patient’s review and acceptance; final clinical pricing and availability remain subject to provider confirmation. Healthcare providers set and charge for their own services, and your actual cost will depend on your consultation and treatment plan. Prices are shown in US dollars unless stated otherwise and exclude taxes, travel, and third-party charges unless expressly stated.

4. Using the Site and Submitting Information

You agree to provide accurate and current information and to use the Site only for lawful, personal purposes. You may not misuse the Site; misrepresent your identity or material information; harass Uriym personnel or providers; interfere with the Site; scrape, crawl, or use automated means to collect content, pricing, or provider information; republish or commercially exploit Uriym content, pricing, or provider information; or violate another person's rights or applicable law.

Our inquiry and intake forms request information to understand your needs and respond to you. Designated intake or patient-application features may request health information, medical records, photographs, or videos; submit those materials only through the designated feature and follow the applicable consent and authorization process. Do not submit medical records or clinical images through a general contact form or the website AI assistant.

Before you select a clinic, clinics you approve may review limited information about your request without receiving your name, contact details, or budget. With your authorization, approved clinics may also receive photographs and videos to evaluate treatment suitability and prepare quotes. These materials may contain identifying features.

When uploading photographs or videos, you agree to follow the instructions provided by Uriym, including instructions to avoid showing your face, identifying features, or other personal information unless necessary for the requested evaluation. You are responsible for reviewing your submissions and following these instructions before uploading them. Uriym may review, restrict, or decline materials that do not meet its submission requirements.

After you select a clinic and authorize further sharing, additional identifying and coordination details may be made available to that clinic. Other uploaded medical records and documents may be shared with your selected clinic through the portal only with separate authorization. Clinics may request further documents or information through Uriym, but a request alone does not authorize disclosure. Patient consent and authorization govern clinic disclosures; any content license under these Terms does not replace them.

You retain ownership of materials you submit. You grant Uriym a non-exclusive, royalty-free license to host, process, reproduce, transmit, and use submitted materials only as reasonably necessary to respond to your inquiry, provide requested coordination services, comply with law, and carry out disclosures you authorize. You represent that you have the right to submit those materials.

If you submit clinic or provider-profile materials, you represent that you have the rights and permissions necessary to provide those materials and authorize their intended use, including required permissions from identifiable patients or staff appearing in photographs, testimonials, or before-and-after images. You grant Uriym a non-exclusive, worldwide, royalty-free license to host, reproduce, display, format, and distribute those materials through Uriym’s website, patient application, and related clinic-selection features for the purpose of presenting your clinic and its services. This license does not authorize unrelated advertising uses. You agree to promptly notify Uriym if a required permission is withdrawn or submitted material becomes inaccurate, unlawful, or unauthorized. Uriym may review, decline, suspend, or remove materials, including to address complaints or legal concerns. Separate provider agreements govern additional provider obligations where applicable.

5. Third-Party Links

The Site may include links to third-party websites, products, or services. Uriym does not control their content or practices. Where Uriym has a material financial relationship with a provider or other third party, we will make disclosures required by applicable law in connection with the relevant recommendation or link.

6. Communications and Privacy

If you submit an inquiry, we may contact you through the contact information you provide to respond to your request and coordinate services. We send promotional calls or text messages only where permitted by applicable law and any required consent. You may opt out of marketing communications using the instructions provided in the message or by contacting us. Opting out of marketing does not prevent communications necessary to respond to an active request. Consent to marketing is not a condition of purchasing services.

Our Privacy Policy and Consumer Health Data Privacy Policy explain how we collect, use, retain, and disclose personal information, including health information submitted through designated features and questions entered into the AI assistant. Separate notices and patient authorizations apply to clinic sharing and uploaded records or photographs as described in those policies. Photos supplied for a clinic’s public profile are distinct from private photographs submitted with a patient care request.

7. Intellectual Property

The Site and Uriym-provided software, design, text, graphics, branding, pricing information, provider information, and other content are owned by or licensed to Uriym and protected by applicable law. Uriym grants you a limited, revocable, non-exclusive, non-transferable right to use the Site and its content for your personal, non-commercial use. No other rights are granted. If you send us feedback or suggestions, we may use them without obligation to you.

8. Updates and Access

We may update these Terms as the Site changes. We will post revised Terms with a new effective date and provide additional notice when required by law. Material changes will apply prospectively after any required notice or acceptance. For account holders, we may provide notice through the account or the contact information on file. Continued use alone does not establish acceptance where affirmative assent is legally required.

You may stop using the Site at any time. Uriym may suspend or block access to the Site for violation of these Terms, abusive or fraudulent conduct, or a safety or security risk, and may add, change, suspend, or discontinue any part of the Site.

9. Disclaimer of Warranties

To the fullest extent permitted by law, the Site and its content are provided "as is" and "as available," without warranties of any kind. Uriym does not guarantee that the Site will be uninterrupted or error-free; that provider, pricing, or travel information will be complete, accurate, or current; that a provider will accept you for treatment; or that any treatment, provider, or third-party service will produce a particular result.

10. Limitation of Liability

To the maximum extent permitted by law, Uriym and its officers, directors, employees, contractors, and agents will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to the Site or its content, or for losses caused by the acts or omissions of independent healthcare providers or third-party services, except to the extent liability cannot lawfully be excluded.

To the maximum extent permitted by law, Uriym's total liability arising out of or relating to the Site or these Terms will not exceed one hundred US dollars (US$100). Nothing in these Terms excludes or limits liability for fraud, willful injury, violations of law, or negligence or other conduct for which liability cannot lawfully be excluded or limited under applicable law. The limitations in this section apply only to the extent enforceable under applicable law. Liability for services you purchase is addressed in the Client Service Terms.

11. Indemnification

To the extent permitted by law, you agree to indemnify Uriym and its officers, directors, employees, contractors, and agents against third-party claims and reasonable costs arising from your unlawful misuse of the Site, your material violation of these Terms, or content you submit that infringes another person's rights.

12. Dispute Resolution

If you have a concern about the Site, please contact us first at support@uriym.com with a description of the issue and the outcome you are seeking. We will try in good faith to resolve it informally within 30 days.

13. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law rules, except to the extent federal law or non-waivable consumer protection law applies. Any dispute relating to the Site or these Terms that is not resolved informally will be brought in the state courts in Contra Costa County, California, or the federal court with jurisdiction over that county, and you and Uriym consent to their jurisdiction, except where applicable law requires otherwise. Any arbitration terms that apply to services you purchase are set out in the Client Service Terms.

14. General

These Terms constitute the agreement between you and Uriym regarding use of the Site. Our Privacy Policy and Consumer Health Data Privacy Policy describe data practices and applicable privacy rights. Services you purchase are governed by the Client Service Terms and any applicable service-specific agreement. If a provision of these Terms is unenforceable, the remaining provisions remain effective. Failure to enforce a provision is not a waiver. You may not assign these Terms; Uriym may assign them to an affiliate or successor. You consent to receive notices electronically at the email address you provide, subject to applicable law.

15. Contact Us

Questions about the Site or our services: support@uriym.com

Privacy questions or requests: privacy@uriym.com

Uriym, Inc. is a Delaware corporation. Mailing address for legal notices: 11040 Bollinger Canyon Road, STE E181, San Ramon, California 94582.

16. Notice to California Residents

For California residents, the following information is provided under California Civil Code Section 1789.3, to the extent applicable to the Site. The provider of the Site is Uriym, Inc., 11040 Bollinger Canyon Road, STE E181, San Ramon, California 94582, support@uriym.com. Use of the Site is free; fees for any service are disclosed before you purchase it. Complaints about the Site or requests for further information may be sent to that address or email. The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.